Charleston Chiropractic Associates

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Last Updated: January 27, 2025

INTRODUCTION

This policy describes the types of information Charleston Chiropractic Associates, Inc. (“we” or “our”) collects, uses, stores, and discloses, including information we collect from you automatically, offline, or that you provide when you visit our websites, www.charlestonchiropracticassociates.com and any other websites owned by Charleston Chiropractic Associates Inc. that link to or include this policy including without limitation our cloud services platform (the “Cloud Services”) (collectively, the “Websites”) or when you use our products or services as described in this policy (the Websites, products and services are, collectively, our “Services”). Your participation in or use of any of our Services is voluntary and may be further subject to applicable subscription, support, terms, services or other agreements between your organization and Charleston Chiropractic Associates Inc.

In this policy, we use the word “you” to refer to any individual user of our Services, such an individual using and browsing our Websites.

This policy applies to information we collect:

  • On our Website, including when submitting contact information, forms and visiting our pages.
  • In email, text, SMS, social platforms, and other electronic messages using our Services.
  • When you use our Services.
  • Offline or through any other means, including on any other website or mobile app operated by any third party (including our partners, affiliates and subsidiaries), including information (which may include personal information, phone IDs, and other information) collected by us or our partners at trade shows or other events whether operated by us or any third party (including our partners, affiliates and subsidiaries), including certain information when you use any application or content (including advertising) that links to or is accessible from our Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using our website, you agree to our Terms of Use and to our collection, use and disclosure practices, and other activities as described in this policy. This policy may change, and your continued use of our website and Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

INFORMATION WE COLLECT ABOUT YOU

We collect several types of information from and about users of our Services, including information that is personally identifiable, such as but not limited to name, job title, postal address, e-mail address, telephone number, country or any other information our Services collect that is defined as personal or personally identifiable information under an applicable law (“personal information”).  This includes information:

  • You choose to give us. You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at Charleston Chiropractic Associates, Inc. for which you wish to be considered.  When you wish to receive information, download materials, enroll for a live or virtual event, request a trial or respond to surveys, we ask you to provide your name and contact information, as well as other information in connection with your request. We use this information in connection with your request, to provide our Services and support, for marketing purposes and to communicate with you. This information may also identify you when you visit our websites.
  • Automatically collected when You Visit our Websites. We automatically collect information when you enter one of our Websites which helps us provide you with access to our Websites, operate our Websites, comply with various requirements (such as but not limited to security and legal requirements), and for other purposes described in this policy.  Such information includes passwords, IP address, location and browser settings. For example, when you visit our Websites or access our Services, we log certain information that your browser sends us, such as your IP address (including information deriving from your IP address such as your geographic location), browser type, device identifiers (such as IP address or Ad Id), internet service provider, version and language, access time, duration of access, and referring and exiting website addresses. We also collect information about the pages you view within our Websites, the time you spent on each Website and other actions you take while visiting our Websites.  We also collect information to personalize your website experience, such as recording your preferences and settings, to collect statistics to help us improve and further develop our Services including our Websites, and to use for marketing and promotional activities.  In addition, some of our Services may include tracking technologies that allow Charleston Chiropractic Associates, Inc. to collect certain information about the use of Services, and we also use such tracking technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. For details regarding the tracking technologies we employ, see below.
  • About Your Usage. We collect information about your use of our Services, whether through products, websites, mobile phones or apps. We do so to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the Services, provide support, provide promotional offers and messages, and improve and develop our products and services.  This includes information you provide by filling in forms supplied on or using our Services and information provided on or through our Services at the time of booking, registering to view a piece of content (e.g., downloading a whitepaper), making online orders, making an inquiry, submitting feedback and inquiries, using our chat support feature or requesting any other information or services. We also ask you for information when you enter a contest or promotion sponsored by us, or when you report a problem with our Services.  You may be required to provide credit card or other financial information before placing an order through our Services.
  • You provide when you contact us (online or offline). You provide us your information in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, which may be needed by us to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request, your order and your agreement with us and the fulfillment, delivery and invoicing of your order and we may use this information to provide future marketing messages and services. When you provide your name and contact information to register in connection with such a request, the registration serves to identify when and where you visit our Websites and any other digital property or activity. We also collect records and copies of your correspondence (including email addresses and the content within such correspondence) if you contact us.
  • We collect for marketing purposes. We collect information (online or offline) in relation to marketing activities including online and offline engagements with our customers. We combine the information we collect to develop aggregate analyses and business intelligence for conducting our business and for marketing purposes. We also use the information we collect for promotional and advertising purposes, in aggregate and individually.  When you visit our Websites, social media or any other digital property, or when you use our Services, we collect information from you and provide you with personalized experiences based on data collected.  From time to time, we also collect information that pertains to you through other sources, such as list vendors. When you register for an event we collect additional information (online or offline) in relation to the event, and we also collect information during an event, such as participation in sessions and survey results. Events may be recorded and group photos taken. We reserve the right to use such recordings and photos for promotional use. When you provide us with your contact information (such as by handing over a business card) we use this to communicate with you.  The information that we collect, either directly or indirectly, is combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.
  • About your Use of Our Services. We collect information about your use of our Services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support, provide promotional offers and messages, and improve and develop our products and services.
  • Provided by Third Parties. We receive information that our clients, prospects, partners or suppliers provide us in connection with our relationship with them, such as contact information (such as name, contact details, position or title of their employees, contractors, advisors and authorized users), for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services, advertising, marketing and promoting our Services, and otherwise in furtherance of our relationship.
  • Other Information. We also collect information related to your personal preferences such as but not limited to email and communication preferences; and other optional questions about your purchase behavior.

INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate through and interact on our Services, we use automatic data collection technologies to collect certain information about you, your devices, browsing actions, and patterns, including but not limited to:

  • Details of your visits to our Websites and use of our Services, including usage and effectiveness, traffic data, location data, logs, other communication data and the resources that you access and use on our Services.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also use these technologies to collect information about your online activities over time and across third-party websites or apps or other online services (behavioral tracking). For more information, see Choices About How We Use and Disclose Your Information.

The information we collect automatically may be aggregated or deidentified data but may also include personal information, and we maintain it or associate it with other personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including but not limited to enabling us to estimate usage patterns, recognize you when you return to our Services, speed up your searches, and store information about your preferences which enable us to customize our Services.

The technologies we use for this automatic data collection include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.
  • Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons or Tracking Pixels. Pages of our Services and our e-mails contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related Services statistics (for example, recording the popularity of certain content and verifying system and server integrity).

We may tie this information to information about you that we collect from other sources or you provide to us. Some content or applications, including advertisements, are served by third parties, including advertisers, ad networks and ad servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. We use this information to provide you with interest-based (behavioral) advertising or other targeted content.

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites. We may also provide you with general links to non-Charleston Chiropractic Associates, Inc. websites. These third parties independently collect information from you and your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. Charleston Chiropractic Associates, Inc. is not responsible for the privacy practices or the content of those other websites.

We do not control third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us for business and commercial purposes in accordance with the practices described in this policy. Our business purposes for collecting and using information include:

  • To present our Services and their contents to you. We use information collected on your use of the Charleston Chiropractic Associates, Inc. to allow us to: establish statistics about the usage and effectiveness of our Services; improve and personalize your use and experience of Services; tailor our interactions with you; inform our clients on overall use of our Services; and improve and develop our Services.

 

  • To market, advertise or promote our products, services, promotions, contests and other activities. The information you provide to Charleston Chiropractic Associates, Inc., as well as the information we have collected about you automatically, is used by Charleston Chiropractic Associates, Inc. for marketing purposes, i.e., to keep you informed about events, products, services and solutions that Charleston Chiropractic Associates, Inc. sells and which may complement existing products and services. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you receive, by indicating so when we call you, or by contacting us directly.  Some of our offerings or events may be co-branded or sponsored by Charleston Chiropractic Associates, Inc. and third parties, such as business partners and solution providers, that use, resell or complement Charleston Chiropractic Associates, Inc. products or services. If you sign up for these offerings or events, be aware that your information is also collected by and shared with those third parties. We encourage you to familiarize yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you. If you have the ability to and choose to “Email This Page” to a friend or colleague, we may ask for their name and e-mail address. We also may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.
  • To fulfill any purpose for which you provide it. If you request something from Charleston Chiropractic Associates, Inc.h, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request and to provide you with information, products, or services that you request from us. To help us do this, we may share information with others, for instance, Charleston Chiropractic Associates, Inc.’s business partners, financial institutions to process your payments, insurance companies, shipping companies, postal or government authorities involved in fulfillment.
  • To contact you as part of our customer satisfaction surveys or for other research purposes, including focus groups and other surveys.
  • To Personalize your Experience on our Websites. We use the information we collect about you to provide you with a personalized experience on our Services including our Websites, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our Services including our Websites.
  • To Monitor or Record Calls, Chats and Other Interactions. Certain online transactions may involve you calling us or us calling you. Please be aware that Charleston Chiropractic Associates, Inc. may monitor and record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
  • To Prevent Fraud. We use information about you to prevent and address fraud, breaches of our policies or terms, and threats or harms.
  • To Protect the Rights and Property of Charleston Chiropractic Associates, Inc. and Others. We may also use or share your information to protect the rights or property of Charleston Chiropractic Associates, Inc., our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our Websites.
  • For Payment. Charleston Chiropractic Associates, Inc. may use and disclose medical information about you so that Charleston Chiropractic Associates, Inc. can get paid for the treatment and services you receive from Charleston Chiropractic Associates, Inc.
  • For Contractual purposes. We use your information to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • For Notifications to You. We may use your information to notify you about changes to our Services or any products or services we offer or provide though our Websites, technical notices, updates, security alerts, information regarding changes to our policies or agreements, and other administrative messages.
  • As Described. We use your information in any other way we describe when you provide the information to us.
  • Consent. We use your information for any other purpose with your consent.

Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law. For more information, see Choices About How We Use and Disclose Your Information.

SHARING AND DISCLOSURE OF YOUR INFORMATION

Notwithstanding elsewhere in this policy, we may disclose aggregated or deidentified information about our users, and information that does not identify any individual, without restriction except as prohibited by applicable law.  We may disclose information that we collect or that you provide as described in this policy:

  • To our subsidiaries and affiliates, including where they act as our service providers or for their own internal purposes.
  • To service providers, partners and other parties we use to support our business or to help us provide you, or the organization you work for, the Services, products or services, joint-marketing activities, or to fulfill your requests.
  • To vendors for analytics and to provide you with customized content, targeted offers, and advertising via email or push notification, or across our Websites, other websites, mobile applications, social media or online services.
  • To market our Services or third-party products or services to you either directly by us or by third parties whom we retain to assist with advertising, marketing and promotional services (such as email marketing, mail campaigns and other programs) if you have not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information. If you do opt out, we may share your information with the relevant third parties in order that they may suppress your information (for example, in order to stop sending you emails).
  • To audience matching services to reach people (or people similar to people) who have visited our Website or are identified in one or more of our databases (“Matched Ads”). This is done by us uploading a customer list to another party or incorporating a pixel or SDK from another party into our own Website, and the other party matching common factors between our data and their data or other datasets. For instance, we may incorporate the Facebook pixel on our Service and may share your email address with Facebook as part of our use of Facebook Custom Audiences. For more information, see Choices About How We Use and Disclose Your Information.
  • To fulfill the purpose for which you provide it.
  • To run our promotions, which may be jointly sponsored or offered by other parties. When you voluntarily enter a promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials.

Please be aware that in certain circumstances, your information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your information to protect the rights or property of Charleston Chiropractic Associates, Inc., our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected. We also share information with notice to you and your consent.

YOUR RIGHTS AND CHOICES ABOUT HOW WE USE, SHARE AND DISCLOSE YOUR INFORMATION

We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of our Services including our Websites may then be inaccessible or not function properly.
  • Promotional Offers from Us. If you do not wish to have your email address or contact information used by us to promote our products or services, you can opt-out of receiving promotional emails at the time of providing data. If we have sent you a promotional email, you may click on the “unsubscribe” link or other opt-out or do-not-subscribe instructions in the email footer to be omitted from all future email distributions.  Please note that this opt-out does not apply to non-promotional emails sent by us, such as a result of a product purchase, servicing, our ongoing business relations, or other similar transactions.
  • Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network at https://www.google.com/settings/ads/onweb/.
  • Text Messages and Calls. You can opt-out of receiving text messages or calls to your phone number at any time by (i) for text messages, texting “STOP” in response to any text message you receive from us or contacting us as set out in the “CONTACT INFORMATION” section below and specifying you want to opt-out of text messages; and (ii) for calls, requesting opt-out during any call you receive from us or contacting us as set out in the “CONTACT INFORMATION” section below and specifying you want to opt-out of calls.

Our Services do not honor “do not track” requests. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.  You can also find information on how to opt out of many websites and applications through participating ad networks at the following sites:

  • Network Advertising Initiative (NAI) at optout.networkadvertising.org, and
  • Digital Advertising Alliance (DAA) at www.aboutads.info/choices.

Please note that opting out does not prevent you from seeing our online advertisements. Further, your opt out will only apply to the specific browser or device from which you opt out. We are not responsible for the effectiveness of, or compliance with, any opt-out options or programs, or the accuracy of any other entities’ statements regarding their opt out options or programs.

Your Rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You can access the request process by contacting Charleston Chiropractic Associates Inc. at info@charlestonchiropracticassociates.com.  You may have additional rights pursuant to your local law applicable to the processing.

PATIENT DATA

Patient Data has historically included contact data, billing data, protected health information, demographic data, content, service use data, device data, and location data, among other information.

DATA SECURITY

We have implemented reasonable physical, administrative and technical safeguards designed to help us protect your personal information from unauthorized access, use and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavor to protect your personal information, we cannot guarantee the security of your personal information transmitted via our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Services.

We may amend or otherwise update this policy at any time. We encourage you to periodically review this page for the latest information on our policy. If we make any material changes to this policy, we will notify you via notification on our Websites, or as otherwise required by applicable law.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, please contact Charleston Chiropractic Associates, Inc. at info@charlestonchiropracticassociates.com.

In cases where you may have the ability to view or edit your personal information online but the information is not accessible online, and if you wish to obtain a copy of particular information you provided to Charleston Chiropractic Associates, Inc., or if you become aware the information is incorrect and you would like us to correct it, contact us at info@charlestonchiropracticassociates.com.

This policy has been designed to be accessible to people with disabilities. If you experience any difficulties accessing the information here, please contact us at info@charlestonchiropracticassociates.com.

If you no longer wish to receive marketing e-mails from Charleston Chiropractic Associates, Inc., please follow the unsubscribe instructions included in each marketing email.